Find Your Answers

At DonationPickup.org, we do our best to make the donation process as easy as possible. Please review our Frequently Asked Questions. If you do not see the answer to your question here, feel free to contact our team.

How do I create an account, and what are the benefits?

To create an account, fill out your information and click Complete Registration. It is that easy! You will receive an email with your temporary password that will allow you to log in. Here, you can schedule, modify, or cancel a pickup and view or print a list of your donation history. We can also notify you when we will be in the area.

Can I get email and text message notifications?

Yes, register for eNotice and text messaging for when we are going to be in your area.

Is my donation tax deductible?

Yes! All items donated are deductible for income tax purposes at their present fair market value. Internal Revenue code places the responsibility for estimating this value upon the donor rather than the agency receiving the gift. As with any tax-related information, an individual donor should always consult a tax professional to resolve questions regarding their particular donation. Please consult form 8283 and publication 526 and 561 on the Internal Revenue Service website. www.irs.gov

I did not receive a receipt. How do I get one?

Login and click on the Review Past Donations button. Click on the receipt link to display and/or print a duplicate receipt. If you prefer to receive a receipt by mail, call (866) 657-4258 or email your request to [email protected].

How do I identify items that I intend to donate?

It is your responsibility to identify the items you wish to donate. Labels may be printed from this site. You should affix a label to all items you intend to donate to Vizavance and Oklahoma Foundation for the Disabled.

Furthermore, you should set the items you wish to donate outside your residence and at a reasonable distance away from any items on your property that you do not wish to donate. Please take special care not to place the items you wish to donate in confusingly close proximity to items that you do not wish to donate. Donation Pickup, Vizavance and Oklahoma Foundation for the Disabled will not be responsible for items accidentally picked up from your property because of your failure to abide by this policy.

What time will the truck come?

The driver will come between 9 AM and dark. The driver plans the most efficient route. It is impossible to know how long each pickup will take, so we cannot provide exact times.

Will you pickup in bad weather?

We pick up in all types of weather, including rain and snow. If driving is unsafe due to weather/road conditions, we will not pick up that day and will need to reschedule. We will inform you of any cancellations. 

Can I cancel or make changes for a scheduled pickup?

Yes! By logging in and going to Cancel/Modify Donation, you may cancel your donation or make changes such as change the date of the pick up. Changes must be made by midnight the day before the scheduled pick up.

My pickup was missed, what should I do?

We apologize for any inconvenience this may have caused. Please call (866) 657-4258 or email us at [email protected] and we will reschedule your pick up for the next business day.

The trucks do not pick up in my area or I live in an apartment. Can I drop off a donation?

Yes. You may drop off your donation at Bargain Thrift Store. Located at 4545 NW 16th Street, Oklahoma City, Oklahoma 73127.

Where do my donated items go?

The donations are sold in bulk to Bargain Thrift Store and resold in second-hand stores in the area. Proceeds fund the operations of the charitable organizations. The stores provide affordable clothing to Oklahomans and employ individuals in the community. Vizavance and the Oklahoma Foundation for the Disabled do not own or operate these thrift stores. For more information, visit www.bargainthrift.com.